The Most Effective Call Center Solutions

Global Business Service Plan is designed for Business and Organizations that have 5 or more extensions. It's the best business solution for organizations with multiple locations. BaronTEL's Global Business is the perfect solution for Call Centers.

BaronTEL will provide your company or organization with all the features required for inter office communications, faxing, voice mail to email and a wide range of services customized to fit your telephony needs.

If your company or organization has multiple offices, BaronTEL's Business Global solution is the ideal choice as it will provide the greatest flexibility to make communication a breeze and keep the costs down to the bone.

For the Call Center, BaronTel will provide you with the best setup for multiple methods of call routing to agents. This also means call center agents do not have to be at the same location or time zone. Incoming calls into your Call Center can be routed to another Call Center at specific times of the day, day of the week, day of the month.

BaronTEL also offers customized call montioring software allowing call center managers to monitor call queues and call distributions with email reports. Other monitoring applications allow listing to calls, whisper instructions to agents while on a call without the caller hearing the whisper. BaronTel can provide daily call activity reports for the call center sent to managers inbox.

BaronTEL supports FAXing Even though it's more than a 100 year old technology, lots of businesses, clinics and others rely on the ability to send and get a FAX. And BaronTEL supports it securely. Enjoy piece of mind knowing your fax's are transmitted securely between your fax machine and your cloud hosted PBX.

• Keep your existing phone number(s)


• Get new local and/or
  toll-free numbers any time


• Managed Cloud Hosted PBX
  
• BaronTEL operates, updates and manages your hosted PBX. Leaves you with a headache free phone system.
• Never buy another PBX again.
  


• Call Center
  Route calls from specific telephone
  number(s) to your call center agents.
  When agents are busy with calls, calls are automatically placed into a queue until an agent is off the phone.
  
  Send calls to agents from an
  automated attendant. Call Center Agents can be anywhere.
  Multiple Call Centers in different
  time zones.


• Follow me
  Avoid missing important calls.
  Automatically send incoming calls
  to one or more telephone numbers
  and/or extensions.


• Call Waiting
  Callers to your organization
  don't hear busy signals,
  they can hear music or your company ads


• Call monitoring*
  Some businesses want the ability
  to listen to calls incoming
  and to be able to privately talk
  to your call centre agent.


• Call Transfer
  Transfer calls to other
  extensions or other phone numbers


• Customizable Auto Attendants
  Personalize the greetings people hear
  when they call your organization.
  Add multiple Auto Attendants
  for mulitple companies


• Extension Dialing
  Call other extensions in your organization
  regardless of their physical location.


• Get new local and/or
  toll-free numbers any time


• DISA
  Employees can call from outside
  the office using a cell phone
  or home phone and dial out
  as if at the office.


• Ring groups
  Have calls to departments go to
  specific extensions or ring groups
  in your organization.


• Record Calls**
  Record incoming or outgoing calls
  for future reference.


• Conferencing
  Have up to 20 participants in
  a conference


• Music or Company Ads on Hold
  When callers to your organization
  are put on hold, they can listen
  to music or can hear your custom
  ads and information.


• SmartPhone Compatible
  add employee SmartPhones to your system.
  SmartPhone becomes a local extension.
  Has all the features of any
  other extension.
  Reduce your cell phone costs


• Voice Mail to eMail
  and/or phones for
  all users with voice message attached


• Mobility
  add an app to smartphones and calls to your extension will ring on your smartphone. Make calls and your office phone number and name appear on the callee's phone


• Crystal Clear HD Sound