Transform Your Call Center & Multi-Location Business Communications

BaronTEL delivers premium call center and multi-location business phone solutions with crystal-clear HD voice quality, advanced management tools, and 24/7 Canadian support.

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Designed for Business Growth & Operational Excellence

The BaronTEL Global Business Service Plan is specifically designed for organizations with 5 or more extensions, multiple locations, or call center requirements. Our comprehensive solution provides seamless communication across your entire organization with enterprise-grade features and reliability.

Multiple Location Support

Connect all your offices with local extension dialing regardless of physical location.

Advanced Call Routing

Intelligent call distribution to agents based on skills, availability, or custom parameters.

Comprehensive Monitoring

Real-time queue monitoring, agent activity tracking, and performance analytics.

Custom Reports

Detailed call reports delivered to managers' inboxes on your preferred schedule.

Whisper Function

Managers can provide guidance to agents during calls without the caller hearing.

Time-Based Routing

Route calls to different locations based on time of day, day of week, or specific dates.

Advanced Call Center Management

Comprehensive tools for monitoring, management, and optimization

BaronTEL provides customized call monitoring software that enables managers to track queue performance and call distribution in real-time. Our monitoring tools include:

Real-time queue status monitoring
Agent activity tracking and performance metrics
Call listening for quality assurance
Agent whisper function for live coaching
Customizable email reports on call center activity
Historical performance analytics and trends

Monitor your queues and calls for management purposes - BaronTEL

Monitor agents and whisper to your agents while on calls

Distributed Call Center Capabilities

Seamlessly connect agents across multiple locations

For multi-location call centers, BaronTEL's Global Business solution provides the flexibility to distribute agents across different locations or time zones while maintaining a unified call center experience. This approach allows you to:

Operate 24/7 with global agent coverage
Maintain business continuity during local disruptions
Expand your team without physical space constraints

Support work-from-home or hybrid work models
Route calls between call centers based on capacity or schedule

"After implementing BaronTEL's call center solution, our customer satisfaction scores increased by 27% while our operating costs decreased. The ability to monitor calls and provide real-time coaching to our agents has been invaluable for training and quality assurance."
— Michael Rahman, Call Center Director, TechSupport Solutions Inc.

Mobile Integration

Stay connected anywhere with the CounterPath Bria mobile app

Your Office Phone, Everywhere You Go

The CounterPath Bria mobile app seamlessly extends your office phone system to your smartphone. This powerful app functions as a second extension, ensuring you never miss important calls whether you're at your desk, working remotely, or on the go.

Seamless Extension: When your office phone rings with no answer, calls automatically transfer to your mobile app
Outbound Calling: Make calls using your business phone number from anywhere
Visual Voicemail: See when messages are waiting and listen directly from the app
Perfect for Remote Work: Ideal for work-from-home and hybrid office environments

Call Center Mobility

Our call center solution seamlessly integrates with the Bria mobile app, allowing your agents to stay connected and productive from anywhere while maintaining all monitoring capabilities.

Remote Agent Support: Enable agents to work from anywhere while maintaining full functionality
Performance Tracking: Monitor mobile agents with the same metrics as in-office staff
Enterprise Security: Maintain data protection standards for all communications

Learn More About Mobile Integration

"After implementing BaronTEL's call center solution with mobile integration, our customer satisfaction scores increased by 27% while our operating costs decreased. The ability to monitor calls and provide real-time coaching to our agents has been invaluable for training and quality assurance."
— Michael Rahman, Call Center Director, TechSupport Solutions Inc.

Secure Faxing Solutions

BaronTEL supports secure FAXing for businesses that rely on this critical communication method. Even in our digital world, many healthcare providers, legal offices, and government agencies require fax capabilities for regulatory compliance.

Our fax solutions include:

Traditional fax machine support
Fax-to-email delivery with PDF conversion
Secure transmission with encryption
Multi-user fax capabilities
Fax server integration options

Call Routing Features

Automated attendant with custom greetings
Skills-based routing
Time-based routing rules
Queue management
Priority caller identification
Ring groups
Follow-me routing
Call transfer between locations

Management Tools

Real-time dashboard
Historical reporting
Call recording
Agent monitoring
Whisper coaching
Performance analytics
Custom report generation
Email alerts

Ready to Elevate Your Call Center Operations?

Our business specialists will analyze your needs and design a custom solution that maximizes efficiency and customer satisfaction.

Call us today: Toronto 416.477.5411 | Toll-Free 888.241.8647