The Most Effective Call Center Solutions

Effective Call Center Solutions and
Business Telephony Services for Businesses with 5+ people or Extensions. Greatly enhances organization communications.

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Global Business Service Plan is designed for Business and Organizations that have 5 or more extensions. It's the best business solution for organizations with multiple locations. BaronTEL's Global Business is the perfect solution for Call Centers.

BaronTEL will provide your company or organization with all the features required for inter office communications, faxing, voice mail to email and a wide range of services customized to fit your telephony needs.

If your company or organization has multiple offices, BaronTEL's Business Global solution is the ideal choice as it will provide the greatest flexibility to make communication a breeze and keep the costs down to the bone.

For the Call Center, BaronTel will provide you with the best setup for multiple methods of call routing to agents. This also means call center agents do not have to be at the same location or time zone. Incoming calls into your Call Center can be routed to another Call Center at specific times of the day, day of the week, day of the month.

Monitor your queues and calls for management purposes - BaronTEL

BaronTEL also offers customized call montioring software allowing call center managers to monitor call queues and call distributions with email reports. Other monitoring applications allow listing to calls, whisper instructions to agents while on a call without the caller hearing the whisper. BaronTel can provide daily call activity reports for the call center sent to managers inbox.

Monitor agents and whisper to your agents while on calls

BaronTEL supports FAXing Even though it's more than a 100 year old technology, lots of businesses, clinics and others rely on the ability to send and get a FAX. And BaronTEL supports it securely. Enjoy piece of mind knowing your fax's are transmitted securely between your fax machine and your cloud hosted PBX.

  • Keep your existing phone number(s)

  • Get new local and/or
    toll-free numbers any time

  • Managed Cloud Hosted PBX
  • BaronTEL operates, updates and manages your hosted PBX. Leaves you with a headache free phone system.
  • Never buy another PBX again.

  • Call Center
    Route calls from specific telephone
    number(s) to your call center agents.
    When agents are busy with calls, calls are automatically placed into a queue until an agent is off the phone.

    Send calls to agents from an
    automated attendant. Call Center Agents can be anywhere.
    Multiple Call Centers in different
    time zones.

  • Follow me
    Avoid missing important calls.
    Automatically send incoming calls
    to one or more telephone numbers
    and/or extensions.

  • Call Waiting
    Callers to your organization
    don't hear busy signals,
    they can hear music or your company ads

  • Call monitoring*
    Some businesses want the ability
    to listen to calls incoming
    and to be able to privately talk
    to your call centre agent.

  • Call Transfer
    Transfer calls to other
    extensions or other phone numbers

  • Customizable Auto Attendants
    Personalize the greetings people hear
    when they call your organization.
    Add multiple Auto Attendants
    for mulitple companies

  • Extension Dialing
    Call other extensions in your organization
    regardless of their physical location.

  • Get new local and/or
    toll-free numbers any time

  • DISA
    Employees can call from outside
    the office using a cell phone
    or home phone and dial out
    as if at the office.

  • Ring groups
    Have calls to departments go to
    specific extensions or ring groups
    in your organization.

  • Record Calls**
    Record incoming or outgoing calls
    for future reference.

  • Conferencing
    Have up to 20 participants in
    a conference

  • Music or Company Ads on Hold
    When callers to your organization
    are put on hold, they can listen
    to music or can hear your custom
    ads and information.

  • SmartPhone Compatible
    add employee SmartPhones to your system.
    SmartPhone becomes a local extension.
    Has all the features of any
    other extension.
    Reduce your cell phone costs

  • Voice Mail to eMail
    and/or phones for
    all users with voice message attached

  • Mobility
    add an app to smartphones and calls to your extension will ring on your smartphone. Make calls and your office phone number and name appear on the callee's phone

  • Crystal Clear HD Sound

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Products and Services
BaronTEL offers plans based on the number of people using phones. The quality of service is exactly the same for each package.

  • Telephony Services
  • Desktop Telephones
  • Conference Phones
  • Video Phones
  • PBX Customization
  • Office Network Configuration

BaronTEL Info

Toll Free: 888.241.8647
Toronto: 416.477.5411
FAX: 647.693.9492

BaronTEL provides the highest degree of quality service.
It's something you'll come to expect from BaronTEL
You want the BEST. You've found it.
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